Speed up your business processes

A completed form or application often represents the beginning of a new business relationship or the development of an existing relationship. You have probably invested a lot in finding new customers, so it is important that you quickly and accurately input their data into your IT system so you can start working together as soon as possible.

At Mikrocop, we can effectively capture data, confirm its quality, and send it to your IT system. We can also help you design forms and applications in order to achieve the optimal balance between the speed, quality, and cost of data capture.

Contracts are probably a company’s most important – and most sensitive – documents. Access to contracts is limited, and timely access to data from contracts, annexes, and attachments is often time-consuming and logistically tedious.

This can be avoided if you decide to capture data from contracts. We can help you with that, and perhaps more importantly, we can suggest how to structure contracts so that data can be captured faster, more precisely, and more economically. The data will be available where and when required – in your business processes, when you need to make a decision.

Received invoices are among the most numerous documents for which businesses copy information on a daily basis. From receipt to confirmation, accounting, payment and archiving of an invoice, often too much time is spent searching for related documents, such as purchase requests, orders, and contracts, and exchanging and archiving documents. As a result, settling received invoices often takes more than a week.

At Mikrocop, we can help you to reduce that time: first, we convert invoices from paper to electronic format, add invoices that were originally issued in electronic form (e.g. e-SLOG or PDF), and capture data from the invoices for your records of mail and invoices, or for your ERP system. As a rule, any errors, such as missing tax numbers, are detected at the beginning of the process, rather than during the accounting phase. The data is accessible to those who need it, and you always know at which stage of settlement an invoice is. Most importantly, the settlement process can now be measured in hours instead of days.

Misfortune never rests, as they say, which is why claims (in addition to invoices) are among the most numerous documents at insurance companies. Due to their sheer volume, manually processing claims is very time-consuming, yet a fast response time is an important comparative advantage for insurance companies when clients are in distress.

Since claims are usually structured documents, we recommend hardware solutions for capturing data and immediately inputting it in your IT system. Due to the importance of the claims reporting and adjudicating process, claims data is captured using modern equipment and with special emphasis on verification of data quality.

Customer feedback is crucial when companies want to improve their range of products and services, identify possible gaps in processes, and eliminate errors. That is why customers are often asked to fill out a survey.

If you also use surveys, then you know how long it takes to process responses in paper format, especially in larger volumes. However, there is a better way – we can capture survey data. You will receive the data quickly and in a format that allows for more efficient processing and analysis.